We Have Moved! Bitnami Support for Installers, VMs, and Cloud Images is Now Available on GitHub

When you have a problem with a Bitnami solution – whether it’s related to downloading an installer or running a virtual machine or cloud image - you navigate to the Bitnami Community site to find the answers and resolutions you’re looking for, both from Bitnami’s support team and from the community of Bitnami users. Through these interactions, we have built a large community of developers that help each other in solving common issues and thereby help you effectively use our catalog.  

A few years ago, we expanded our offerings to containers and Helm charts and began providing support for them in their natural environment: GitHub. Thus, Bitnami users may have had to navigate to two different sites to solve their issues, depending on the format they were running.  

To provide a unified experience, we will be moving the support for our installers, virtual machines, and cloud images to a GitHub repository as well: https://github.com/bitnami/vms.  This change will be effective from June 30th, 2022. This will allow the Bitnami support team to meet the needs of our users from just one location: GitHub. 

The Bitnami Community site will remain open in read-only mode until July 15th, 2022.  We will migrate the most relevant content of this site to the new GitHub repository. If you will miss something, please do not hesitate to open a suggestion issue. Your feedback will help us to make this transition smoother!  

How Can I Submit a Request to the New Bitnami Support Page? 

If you are not familiar with GitHub, no worries! Our team has compiled everything you need to know on the README file, and incorporated a pinned issue to guide you on how to work with this repository. 

The following instructions walk you through the process of opening a new issue to receive support from the Bitnami team:  

• Navigate to https://github.com/bitnami/vms/issues and, in the search box, enter the matter of your issue. Thus, you can check if there is an open issue that matches the topic you are searching for.  

• GitHub shows only open issues by default. Hence, if you can’t find your topic in the resulting search, try to filter by closed issues as shown below: 

• If any of the previous searches do not provide any results, then open a new issue. You can choose amongst three different types of issues depending on the problem you are experiencing: How to (if you want to ask us about how to use a Bitnami solution in a specific scenario), Suggestion (if you have feedback that you think will help us to improve our solutions), or Technical issue (if you are facing a problem or detected a bug when using our applications). 

Our support team will be happy to help you on GitHub! 

 

Live Helper Chat is now in the Bitnami Catalog!

We are happy to announce that Live Helper Chat is now in the Bitnami Library!

Live Helper Chat is an open source live support chat. With Live Helper Chat you can add live support to your site for free. In case you are not familiar with Live Helper Chat, it's most important features are the following:

• XMPP support for notifications about new chats (iPhone, iPad, Android, Blackberry, gTalk etc...)
• Chrome extension
• Repeatable sound notifications
• Work hours
• See what user see with the screenshot feature
• Drag & Drop widgets, minimize/maximize widgets
• Multiple chats same time and many more

Live Helper Chat is now ready to install in a few clicks with the Bitnami Live Helper Chat installers (available for Linux, Windows and Mac OS X), Virtual Machines (VMs) and Amazon EC2, Google and Microsoft Azure cloud images.

We had the pleasure of interviewing Remigijus Kiminas, Live Helper Chat's developer. Learn more about the Live Helper Chat project in the interview below:

What is the main goal of the Live Helper Chat application?

Live Helper Chat aims to be one of the best Open Source-Live Support solutions available. It's goal is very simple - give sites and e-commerce owners a fully flexible live support solution, without depending on any third party services, except hosting itself.

What are some Live Helper Chat application features?

Features like XMPP notifications, Co-Browsing, Pro-Active invitations are just the tip of the iceberg; There are many cool things you can do with Live Helper Chat. For advanced usage, it also supports NodeJS, PostgreSQL, Redis, and upcoming versions will have also full XMPP support (ejabberd).

Which projects or companies are using Live Helper Chat? What kind of projects do they use it for?

From what I know, there are sites with over a half million page-views per month using it without any issue. I also know that there are some companies that have over 20 operators using LHC at the same time. LHC itself is very flexible, so it can be extended to meet companies business logic (e.g it integrates tightly with the internal software stack companies are using). 

In your opinion, what is the main benefits of having Live Helper Chat in the Bitnami Library?

The main benefit is the simplicity of having LHC running in the cloud in a few minutes. The interesting fact is that I was encouraged to submit Live Helper Chat to Bitnami from the community users themselves- they just wanted to have it running without any hassle.

For an interesting article written by Remigijus on Live Helper Chat's history, click here.

Want your favorite app to be part of the Bitnami Library? Be sure to suggest and vote for it in our monthly contest!